Solosol Energia Spain. Solcrafte. Kioto Austria. Walter Daxer. Tim Harman. Solcrafte Domo Premium

                

 DEUTSCHE FASSUNG DER SCHON PUBLIZIERTEN REKLAMATION

Unsere Erfahrung mit den oben genannten Gesellschaften und Vertriebspersonen ist folgende:

Wir haben uns 2012 entschieden, unsere (sehr teure) Propangas-Installation hier in Spanien für Warmwasser / Heizung durch eine Solaranlage zu ersetzen, und zwar Solcrafte Domo Premium. Nach vielen Beratungen, häufigen Nachfragen und Untersuchungen via Mr. Tim Harman / Solosol Spanien, beschlossen wir - mein Partner und ich -  die Anlage im Oktober 2012 von Solosol, Spanien (damals Vertragspartner von Mutterbetrieb Solcrafte/Kioto) mit einer Lieferzeit von max. 2 Wochen sodass wir es vor dem Winter installieren konnten; da sie unseren Bedürfnissen zu entsprechen schien. Lange Geschichte kurz: Es dauerte Monate, bis alle Unterteile kamen; Informationen diesbezüglich aber auch über das System wurden entweder nicht geliefert, oder inkorrekt und sogar falsch. Liefertermine wurden nicht eingehalten. Sodass wir extra Gas zukaufen mussten. Die Installation wurde dann März 2013 gemacht. Extra Kosten für Lieferverzögerung und Nebenheizung. Die glatten Versprechungen entsprachen nicht den Tatsachen. Noch hat Herr Harman seine Verantwortung übernommen, weder sich an viele Versprechungen gehalten. Diese Person können wir nicht als zuverlässingen, kompetenten Solar Experten empfehlen.

Januar 2013 brachen wir den Kontakt mit ihm ab,und wurden von da ab betreut durch Solcrafte Spanien, Barcelona  - ein Unternehmen der Kioto Photovoltaik, Spanien - weil es unmöglich war, weiter mit Herrn Harman zu kommunizieren. Solcrafte Spanien bekommt von uns ein grosses Kompliment: kompetent, fachgerecht und effiziente Beratung & Service, da wo nötig.

März 2014 bekamen wir Probleme mit dem System, und wir kontaktierten Solcrafte Spanien. Sie informierten uns, dass Herr Walter Daxer nun verantwortlicher in Spanien für Kioto / Solcrafte sei. Er riet uns telefonisch, um das System zu entlüften. Unser Installationsfachmann  kam insgesamt 4-mal (selber bezahlt), aber es hat nicht funktioniert. Zusammen konstatierten wir, dass das Ausdehnungsfass & eine Klappe defekt sind. Mit Hr. Daxer – der sich absprach mit seinem Betrieb – wurde Anfang Mai 2014 übereingekommen, dass wir diese Unterteile in Spanien bestellen sollten, sodass nicht weiter unnötig viel Zeitverlust (und hohe Kosten für Elektra Zuheizung) entsteht. Froh über seine Mitwirkung, arrangierten wir dies. 12.Mai 2014 war die Reparatur. Rechnung an Hr. Daxer.  Endloses Hin-und-Her von Mails weil nicht bezahlt wird. Am 13. September, meldet Hr. Daxer, die Reklamation an die Rekl. Abteilung zu übertragen. Obwohl er zugesagt hatte, dies zu regeln – innerhalb der Garantiezeit. Bis Mitte Oktober warten wir noch immer auf Kontakt, Entschuldigung, Kooperation. Detaillierte Übersicht des leidigen Verlaufs in2012/2013 und jetzt 2014 wurde an alle Betriebe gesandt. Ohne Bericht. Nur wieder ‘’senden Sie uns die Rechnung’’; die schon längst dort ist. Geschäftsleitung reagiert nicht. Inzwischen  haben wir formelle Schritte eingeleitet, ua. Verbraucherschutzorganisation/EU Reklamation. Wir haben oft versucht, diese Angelegenheit in einer konstruktiven Weise zu regeln, aber es gibt keine Kooperation. Es ist unglaublich, dass eine so große Firma eine so einfache Reklamation innerhalb der Garantiezeit nicht ordentlich abwickelt.

Leider hat auch Herr Daxer sich nicht an seine Absprache & Verantwortung gehalten.  

 Ich hoffe aufrichtig, dass künftigen Kunden von Solcrafte Domo Premium/Solosol Spain, Solarenergy Spain, Kioto/Kioto Clean Energy Austria nicht dieselben Erfahrungen machen. 

Ich möchte Ihnen raten, sehr vorsichtig zu sein, wenn Sie sich auf Versprechen, Zusagen oder Garantien, entweder durch Herrn Tim Harman und / oder Walter Daxer, oder der Betriebe Solosol Spain, Solarenery Spain, Kioto/Kioto Clear Energy Austria, einlassen.

Wenn Sie mehr Details in dieser Angelegenheit wissen möchten, nehmen Sie bitte Kontakt mit mir auf.

Solosol Energia Spain. Solcrafte. Kioto Austria. Walter Daxer. Tim Harman. Solcrafte Domo Premium

Our experience with the above mentioned companies and sales persons is the following:

We decided in 2012 to replace our (very expensive) propane gas installation here in Spain for hot water/heating by a solar system and thought, Solcrafte Domo Premium would fit our needs.

After many consultations, frequent questions and investigations via Mr. Tim Harman/Solosol Spain, we - my partner and I - decided to go ahead and agreed to buy the system in october 2012 from Solosol, Spain, with a delivery time of max. 2 weeks. Long story in short: it took months until all of the equipment came; information supplied was either not supplied, or incorrect and even false. Delivery dates were never met.We had to buy extra gas and the installation was delayed until march 2013. Additional costs were made for heating, since the system did not do what was promised.
We have to conclude, that the smooth talks did not reflect true knowlegde, the promises about the system were incorrect. Nor did Mr Harman took his responsability, nor did he work according his many promises. We cannot recommend this person as a reliable solar-expert.

We contacted Solcrafte Spain - a subdivision of Kioto Photovoltaic, Spain - in januari 2013, because it was impossible to communicate further with Mr. Harman.
They took it over, and we must say, their service, the answering of the many questions that followed prior to installation, were handled excellently. Great compliment!

In march 2014 we got problems with the system and we contacted Solcrafte Spain. They informed us, that Mr. Walter Daxer was now responsible for business in Spain for Kioto/Solcrafte. He advised us by phone to de-air the system. Our installator came in total 3 times, but it did not work out. We supposed, the expansion vessel and a valve did not funcion well. Mr. Daxer agreed and wanted to order the parts in Austria.
For pragmatic reasons - and given our bad experience in 2012/2013 with delivery of equipment and missing/wrong parts - we asked to order this directly in Spain, which would be faster and cheaper. And would save us very high energy bills for every day, we cannot use the solar system. He agreed, and told us to arrange it. Glad with his cooperation, we arranged this.

12.5.2014 the reparation was made. We sent the invoice for this to Mr. Daxer. Endless back-and-forth mails followed and on the 13th of september, he transferred the handling of this complaint - within the 2 years guarantee period - to the complaints dept since he was unable to fix it.

To make a very stressful and unacceptable story short: until now, mid october 2014, we are still awaiting. We gave full disclosure of all relevant correspondance. Plus detailed overview of the experiences of 2012/2013. Did write to all companies of Kioto, to the Management and without any response. Only again a request, to send in the bills (which we did 12.5 and 3.6 and 4.9). We have given up and are now taking formal and legal steps, via the relevant consumer protecting organizations of the EU, Austria and Spain.
We have tried many times, to settle this matter in a constructive way but did not receive any cooperation, nor excuse. It is unbelievable to us, that such a large company does not want to handle a simple (and not expensive) guarantee issue in time and correctly.

I can only conclude, that Mr. Daxer is also not taking up his responsability and is not working according to his formal agreement.

I sincerely hope that future clients of Solcrafte Domo Premium or other products by Solosol, Kioto Austria or Solarenergy/Solosol Spain will not have these horrible experiences.

I would like to advise you to be very careful by taking on promises or guarantees, given by either Mr. Tim Harman and/or Walter Daxer for granted.

If you like to know more details of this matter, please get in touch with me.

The Lobster Restaurant, Playa Flamenca

The Lobster Restaurant Den Engel, Playa Flamenca, Orihuela Costa, Spain

Well, this restaurant was rated as one of the best by Tripadvisor, and it got the qualification THE BEST PLACE FOR LOBSTER. We do love lobster, and have eaten some excellent ones all over the world. And now, in Spain, there would be again such a wonderful place? We decided it was worth the long trip. Lobsters were calling us! We visited the restaurant in june 2014.

But if it's too good to be true, it is usually too good to be true. Unfortunately.

And besides our negative experience, the fact that our opinion was not published, is unprofessional and makes Tripadvisor unreliable. It is not the first time, we have to conclude, that the overall positive ratings do not reflect the reality of the quality of a bar, restaurant or hotel.

We think, that (future) customers deserve our opinion and to decide then, if they want to try this restaurant out.

First of all, it is expensive. However, if the food is excellent, we happily pay a higher price. But here, the balance was way off.
You can only choose lobster menu's, and each one of them has the same starter. Lobster soup. Flavourless, poorly executed.
Then we had the lobster with curry and parmesan, If well done, this could be a wonderful combination of the sweetness of the lobster, a hint of curry and a touch of salty cheese. A challenge for a real chef and worth a try, we thought.
The lobster was smothered with an overpowering, far too strong curry sauce. Unable to taste parmesan and worse, the lobster. The french fries tasted of old frying oil. The side salad had a poor dressing. What a shame, to waste such a good product in such a way.

When asked if everything was ok - plates hardly touched - we said no. We complained especially about the far too strong curry sauce, which ruined the lobster completely.
Well, they had a lot of British clients, who loved it, was her comment. Sorry, but we are neither British, nor do we like such an unbalanced dish. She advised, the next time we should make individually a different choice so that we had two menus. Pardon?

Since we have experience on cooking too, we tried to give a constructive opinion and some tips. Such as offering various levels of this curry-sauce, or serve it separately. And offer more than just a bland tasteless soup as 1st course - or make it a real wow-experience. Creativity and fresh food is all it takes.

Unfortunately, the restaurant has missed a change; not listening to the client, not deciding if it finds some of the remarks worthwile to follow up or to say thanks at least for our effort to comment.

The location, so close to the sea, is great. A pity it didn't work out for us, we won't return.

Blumen Doris Hugi, Switzerland

Blumen Doris Hugi,

Könizstrasse 296, Liebefeld, Bern, Switzerland (see webpage)

Looking for a flower shop, to deliver some flowers on short notice to an address in Switzerland, I selected this shop in september 2014, because the one, I used to contact, stopped after 30 years of service.

I was pleasantly surprised by their accurate, friendly and professional service. 

And the excellent executed job, exactly according to my wishes. 

Payment via Master Card (I sent a confirmation email for the flower arrangement and address and contacted them by phone to supply the dates of the credit card) is uncomplicated, and without risk. 

Excellent shop, if you are looking for some, to send flowers to family/friends in Bern, Switzerland!

Albir Colonial. Albir Altea

Albir Colonial synthetic fiber Terrace furniture, Albir, Spain

...if it looks good, it is not necessarily better and deserving a higher price...

In 2009, we bought a nice terrace set of loungechairs/sofa's and loungetable for our porch. 2010, we bought a small table and 2 chairs for one of our terraces. The quality looked attractive - synthetic fiber - and the information about the material mentioned exceptional quality, resistant to sun - which is quite extraordinary here - and the pricing seemed to match the higher quality.

Well, the set which is on the porch, not being affected by rain, sun or strong winds, looks still great. But the small set, being outside all year round, is starting to desintegrate.

So in august 2014, we went to the store. Wanted to know, how much guarantee this quality is supposed to have, because after only 4 years, this should not already starting to wear out/break up on the edges. No kids fussing around or other ''damaging items'' present; we always treat the furniture with care.
We were unpleasantly surprised when they told us, that the guarantee period - as standard in Spain - is 2 years. Two years only?
We told them about our complaint and mentioned, that given the advertisement they make for this ''high quality syntetic fibre'' the suggestion of life cycle is certainly more than just 2 years.

The products are produced in/and exported from Indonesia.

After agreeing to send some pic's, we got a reply after a couple of weeks and reminders. Nothing could be done, the guarantee is 2 years. No offer to try to repare, as initially suggested. But since they had at the moment an offer, we could buy a new table with a 5% discount.

We thanked them for their effort to make an inquiry in Indonesia. Sorry to notice that the quality is so poor, that it deteriorates like the cheaper stuff, available here too. So we kindly declined their generous offer of a 5% discount; not wanting to look for another table in a couple of years.

This company is pretending to sell higher quality. Indeed, they have a different variety of goods than many other stores. And some items are really of better quality. But this synthetic fiber terrace furniture? Beware! Only 2 years of guarantee. And excellent service? Well, we can think of some better examples. A pity.

Some friendly advice: when there is no timing for the guarantee on the label of the product, make sure to ask for it. And then decide, if the high(er) price is compatible with the guarantee.
We've learned from this mistake, assuming and mistaking ''high quality announcement'' for longer life cycle.

Il Girasole Toscano, Elche

Italian Restaurant Il Girasole Toscano, C/Daoiz 17, Elche, prov. Alicante, Spain

When you think about Italian, you are looking for some authentic food; amongst some pizza and pasta, but also meat/fish and other dishes. Not to forget starters like bruschetta or antipasti platters.
Well, coming to this restaurant in sept. 2014, rated as one of the top Italian Restaurants in this area, we had high expectations. When you enter, it looks pleasantly clean, open and nice.
But looking at the menu, we had trouble to find ''real Italian food''...

We ordered a focaccia; authentic bread, usually with olive oil, rosemary, occasionally sundried tomatoes and olive oil. What we got was a thin pizza with some greenish-undefined cream (cheese? saucy like stuff, which was called ''focaccio agglio queso''.  It did not even resemble focaccio.

For main, my partner ordered solomillo de cerdo (pork fillet) in port sauce. Italian cuisine would rather cook with wine, marsala or vin santo. Not with port. The sauce was loaded with thickeners and artificial flavours; not pleasant in the mouth and certainly not pleasant to eat the lot. It was accompanied with fries and pimientos (spanish fried small bitter peppers). Nothing italian to it.

My dish was their favourite pasta dish with porcini. A little bit like ravioli, but in a different shape. It was disappointing; the first bite tasted ok, but was immediately followed by an aftertaste: again, here no fresh stuff, but food factory prefab non-italian quality. The so called directly imported real porcini? Guess, they came out of a pot. Dried, and maybe of chinese origin. Strange taste.

Looking at the menu, you would expect on soups a minestrone; they had (spanish) gazpacho. Or take the bomba (classic spanish tapa); why not arancini? Or bruschetta? Ciabatta instead of spanish bread?  Ok, they did had mortadela and parmesan as an (expensive) starter. But why only meats with pepper/port/roquefort/mushroom sauce and no classic dish like Chicken cacciatore or scallopine or involtini? No risotto? Real italian food? Fish dishes spanish - not italian style. For desserts? I only heard fruits, flans etc. Where are the tiramisu's and panna cottas?

If this is the best rated Italian around this area, then stay out of it.
99% of the guests who frequented the restaurant that same day for lunch, took the daily menu, for 11,00. Cheap, filling but not italian. Well, some pizza's looked that way. But that is about all to say.

We keep on looking for an authentic italian restaurant; sometimes I like to go out myself, want to be pampered and enjoying good food, the rare occasions, I'm not cooking it at home myself.